Staff Software Engineer, Customer Value track

About the Role
As a Staff Backend Engineer on our Integrations Platform, you will be a leading senior individual contributor at PandaDoc. You'll drive technical vision, architecture, and engineering excellence, leveraging deep expertise to solve complex distributed systems challenges and elevate engineering talent. Your impact will directly shape the Integrations Platform's future and contribute significantly to PandaDoc's growth.

First Challenge
Your initial mission: assess the Integrations Platform Architecture and establish its evolution roadmap. This includes evaluating existing systems, data flows, and scalability patterns, proposing technical improvements for maintainability and scalability.

Key Responsibilities

• Define and champion the long-term technical strategy for the Integrations Platform, leading architectural design for complex, large-scale distributed systems with a focus on scalability, reliability, and security. Engineer technical solutions that realize product strategy and synchronize technical vision with product objectives.
• Proactively identify, analyze, and drive resolution of critical technical challenges and technical debt within the Integrations Platform.
• Establish and enforce backend engineering standards, best practices, and quality benchmarks through code and architecture reviews. Drive continuous improvement in development processes, tooling, and observability across the Integrations domain, leveraging all relevant engineering tools.
• Provide expert technical guidance and mentorship to engineers across multiple teams, fostering their growth, problem-solving, and autonomy.
• Drive technical aspects of cross-team initiatives from design to production, influencing decisions and building consensus without direct managerial authority.
• Contribute high-quality, well-tested code to critical backend systems, taking end-to-end technical ownership of features and improvements.

Required Qualifications

• Experience: 8-10+ years of progressive backend software development experience, with a significant focus on designing, building, and operating large-scale distributed systems.
• Technical Depth:
• Expert proficiency in Python and strong computer science fundamentals.
• Deep expertise in Cloud Technologies (preferable AWS)
• Strong understanding of database principles (relational and noSQL) and messaging patterns and tools (Kafka, RabbitMQ, NATS, gRPC).
• Proven track record in performance optimization, scalability, and reliability engineering for high-availability systems.
• Comprehensive knowledge of application software architecture and system design.
• Leadership & Soft Skills:
• Exceptional written and verbal communication skills, with proven ability to articulate complex technical concepts and influence diverse stakeholders.
• Strong analytical and complex problem-solving abilities, capable of breaking down ambiguous problems and guiding multi-team solutions.
• Demonstrated self-direction, proactivity, and ability to thrive autonomously in a fast-paced, iterative environment.
• Proven experience mentoring, guiding, and educating other engineers.

Preferred Qualifications (Bonus Points)

• Hands-on experience with iPaaS tools (Workato, Integration App, etc).
• Previous experience in a SaaS company with a large portfolio of integrations.
• Hands-on experience with Java or Golang.

Company Overview
PandaDoc empowers more than 60,000 growing organizations to thrive by taking the work out of document workflow. PandaDoc provides an all-in-one document workflow automation platform that helps fast-scaling teams accelerate the ability to create, manage, and sign digital documents including proposals, quotes, contracts, and more. For more information, please visit https://www.pandadoc.com.

Company Culture
We're known for our work-life balance, kind co-workers, & creative virtual team-bonding events. And although our Pandas are located across the globe, we stay connected with the help of technology and ensure that everyone on our team feels, well, like a team. Pandas work best when they're happy. We retain our talent by upholding our values of integrity & transparency, and selling a product that changes the lives of our customers. Check out our LinkedIn to learn more.

Benefits

• An honest, open culture that emphasizes feedback and promotes professional and personal development
• An opportunity to work from anywhere — our team is distributed worldwide.
• 6 self-care days
• A competitive salary
• Medical insurance
• And much more!

PandaDoc is an Equal Opportunity Employer. We are committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability or other basis protected by law.

EXTERNAL RECRUITERS
Approval Requirement
Using external recruiters/staffing agencies requires prior approval from our HR Team. The HR Team at PandaDoc requests that external recruiters/staffing agencies not to contact PandaDoc employees directly in an attempt to present candidates. Complying with this request will be a factor in determining future professional relationships with PandaDoc.