Sprinto
Technical Account Manager - APAC
Job Summary
The role of Technical Account Manager involves guiding customers through onboarding and implementation of security and compliance solutions, while building strong relationships with senior stakeholders such as founders and CISOs. The position requires technical troubleshooting, supporting deployment, and collaborating cross-functionally to resolve issues and improve processes. Candidates should have experience in onboarding, technical problem-solving, and clear communication skills tailored to both technical and executive audiences. Relevant certifications and familiarity with cloud platforms and SaaS tools are a plus.
Required Skills
Benefits
Job Description
Sprinto is a leading platform that automates information security compliance. By raising the bar on information security, Sprinto ensures compliance, healthy operational practices, and the ability for businesses to grow and scale with unwavering confidence. We are a team of250+ employees & helping 2000+ Customers across75+ Countries. We are funded by top investment partnersAccel, ELEVATION & Blume Ventures and have raised 32 Million USD in funding, including our latestSeries B round.
The Role
At Sprinto, we’re redefining how businesses achieve compliance and security, ensuring a seamless, innovative experience for our customers. As a Technical Account Manager, you’ll be thestrategic advisor to senior stakeholders—founders, CXOs, and CISOs—helping them implement global security and compliance standards. You’ll play a critical role in driving successful onboarding, troubleshooting technical challenges, and ensuring customers maximize the value of Sprinto’s platform.
- Own the onboarding process – Guide customers through the implementation of products and platforms, ensuring that compliance objectives align with business goals.
- Engage with senior stakeholders – Build trusted relationships with founders, CXOs, and security leaders, providing expert guidance on security frameworks and best practices.
- Drive technical adoption – Troubleshoot integration issues, provide technical recommendations, and ensure a seamless Sprinto deployment tailored to each customer.
- Collaborate cross-functionally – Act as the primary bridge between customers and internal teams (Product, Customer Support, Compliance) to resolve challenges and drive improvements.
- Monitor customer pulse – Track key performance indicators (onboarding speed, satisfaction scores, and issue resolution times) to enhance customer experience.
- Advocate for customer needs – Gather feedback, identify trends, and contribute to product enhancements that improve security and compliance experiences.
- Ensure continuous improvement – Optimize onboarding processes, documentation, and internal workflows to enhance efficiency and scalability.
- Experience inonboardingandimplementation is a must.
- 3-5 years of overall experience, including at least 2 years in Technical Account Management, Customer Success, or similar roles within a SaaS or technology-driven environment.
- Technical problem-solving skills, with the ability to troubleshoot integrations and recommend tailored solutions.
- Excellent communication skills – Ability tosimplify complex security concepts for both technical teams and C-suite executives.
- Proficiency in cloud platforms (AWS, Azure, GCP) and tools like Jira, Confluence, and Slack is a plus.
- Relevant certifications- (CISSP, CISM, ISO 27001 Lead Implementer) are highly preferred.
- Remote First Policy
- 5 Days Working With FLEXI Hours
- Group Medical Insurance (Parents, Spouse, Children)
- Group Accident Cover
- Company Sponsored Device
- New Skill Development Policy
Sprinto
Sprinto is a security compliance automation platform for fast-growing tech companies that want to move fast and win big.
See more jobsSafe Remote Job Search Tips
Verify Employer Thoroughly
Research the company's identity thoroughly before applying. Check for a professional website with contacts, active social media, and LinkedIn profiles. Verify details across platforms and look for reviews on Glassdoor or Trustpilot to confirm legitimacy.
Never Pay to Get a Job
Legitimate employers never require payment for applications, training, background checks, or equipment. Always reject upfront payment requests or demands for bank details, even if they claim it's for purchasing necessary work gear on your behalf.
Safeguard Your Personal Information
Protect sensitive data like SSN, bank details, or ID copies. Share this only after accepting a formal, written job offer. Ensure it's submitted via a secure company system or portal, never through insecure channels like standard email attachments.
Scrutinize Communication & Interviews
Watch for communication red flags: poor grammar, generic emails (@gmail), vague details, or undue pressure. Be highly suspicious of interviews held only via text or chat apps; legitimate companies typically use video or phone calls.
Beware of Unrealistic Offers
If an offer's salary or benefits seem unrealistically high for the work involved, be cautious. Research standard pay for similar roles. Offers that appear 'too good to be true' are often scams designed to lure you into providing information or payment.
Insist on a Formal Contract
Always secure and review a formal, written job offer or employment contract before starting work or sharing final personal details. Ensure it clearly defines your role, compensation, key terms, and conditions to avoid misunderstandings or scams.