Motive
Terms Collections Specialist
Job Summary
This role involves managing overdue accounts by monitoring collection efforts, handling customer inquiries and disputes, generating performance reports, and ensuring compliance with relevant regulations. The ideal candidate has 2-4 years of experience in customer-facing collections roles, with strong communication and problem-solving skills. Proficiency in Excel, Google Sheets, and collection software is important, along with a detail-oriented and adaptable mindset. The position offers the opportunity to work independently in a fast-paced environment, with an emphasis on continuous improvement and collaboration.
Required Skills
Job Description
Who we are:
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.
Motive serves more than 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
Visit gomotive.com to learn more.
A termed collector is a specialized collections professional dedicated to recovering overdue invoices. They achieve this by effectively utilizing analytical tools, precise communication strategies, and strict adherence to defined processes and key performance indicator (KPI) metrics
What You’ll Do:
Account Management:
- Monitor the status of termed accounts and assess collection efforts.
- Review customer Credits, Debits, Payment history, and execute follow-ups as necessary.
Dispute Resolution:
- Handle inquiries and disputes from clients regarding collections.
- Collaborate with internal departments to resolve issues efficiently.
Reporting:
- Generate reports tracking collections' performance and payment trends.
- Analyze data to identify areas for improvement in collection strategies.
Communication:
- Maintain clear communication with clients to ensure understanding of payment terms and conditions.
- Document all communications and collection efforts in the system accurately.
Adherence to Regulations:
- Ensure compliance with internal policies and external regulations regarding collections.
- Participate in regular audits and implement feedback for process improvements.
What We’re Looking For:
- 2-4 years of experience in a customer-facing role related to collections (Experience in SaaS collections and Quote-to-Cash is advantageous).
- Proven ability to work independently and adapt in a fast-paced, dynamic environment.
- Capable of working effectively with minimal supervision.
- Takes ownership of tasks and responsibilities with a strong sense of accountability.
- Detail-oriented with a natural inclination towards responsibility.
- Quick learner with the ability to grasp new concepts swiftly.
- Strong communication skills, both written and verbal.
- High level of attention to detail.
- Comfortable working under pressure and meeting strict deadlines; adaptable.
- Able to thrive in ambiguous situations, solve problems, and think independently.
- Proficient in Excel and Google Sheets.
- Demonstrates empathy towards customers.
- Open to feedback, eager to learn, and committed to continuous improvement.
- Capable of identifying larger issues and proposing improvements.
- Resilient in handling workplace pressures, whether remote or office-based.
- Familiarity with Zuora/Salesforce/Collections software.
- A Bachelor's degree (BA/BS), with a specialization in accounting or finance, is a plus.
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
Please review our Candidate Privacy Notice here .
UK Candidate Privacy Notice here.
The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.
#LI-Remote
Motive
Motive provides an integrated platform to help improve the safety, productivity, and profitability of fleet operations for the physical economy.
See more jobsSafe Remote Job Search Tips
Verify Employer Thoroughly
Research the company's identity thoroughly before applying. Check for a professional website with contacts, active social media, and LinkedIn profiles. Verify details across platforms and look for reviews on Glassdoor or Trustpilot to confirm legitimacy.
Never Pay to Get a Job
Legitimate employers never require payment for applications, training, background checks, or equipment. Always reject upfront payment requests or demands for bank details, even if they claim it's for purchasing necessary work gear on your behalf.
Safeguard Your Personal Information
Protect sensitive data like SSN, bank details, or ID copies. Share this only after accepting a formal, written job offer. Ensure it's submitted via a secure company system or portal, never through insecure channels like standard email attachments.
Scrutinize Communication & Interviews
Watch for communication red flags: poor grammar, generic emails (@gmail), vague details, or undue pressure. Be highly suspicious of interviews held only via text or chat apps; legitimate companies typically use video or phone calls.
Beware of Unrealistic Offers
If an offer's salary or benefits seem unrealistically high for the work involved, be cautious. Research standard pay for similar roles. Offers that appear 'too good to be true' are often scams designed to lure you into providing information or payment.
Insist on a Formal Contract
Always secure and review a formal, written job offer or employment contract before starting work or sharing final personal details. Ensure it clearly defines your role, compensation, key terms, and conditions to avoid misunderstandings or scams.