Trust and Safety Specialist

About us

AtPareto.AI, we’re on a mission to enable top talent around the world to participate in the development of cutting-edge AI models.

In coming years, AI models will transform how we work and create thousands of new AI training jobs for skilled talent around the world. We’ve joined forces with top AI and crowd researchers at Anthropic, Character.AI, Imbue, Stanford, and University of Pennsylvania to build a fair and ethical platform for AI developers to collaborate with domain experts to train bespoke AI models.

About the role

We are seeking a skilled and motivated Trust & Safety Specialist to join our team. The ideal candidates will have strong analytical and problem-solving skills, including a high level of integrity and commitment to maintaining a safe and trustworthy work environment. The role involves managing the full worker lifecycle: onboarding, offboarding, suspensions, and blacklisting. This role also requires the ability to handle sensitive information with confidentiality.

Responsibilities

• Worker Auditing and Blacklisting:

  • Conduct routine audits of community members to ensure compliance with the Code
    of Conduct.

  • Identify and blacklist workers who do not meet trust and safety standards.

  • Maintain accurate records of blacklisted workers and reasons for blacklisting.

  • Conduct thorough documentation audits

• Dispute Management:

  • Flag and manage worker disputes related to trust and safety concerns.

  • Make informed decisions on dispute resolutions, ensuring compliance with
    company policies.

  • Communicate dispute outcomes clearly and effectively to all parties involved.

• Onboarding and Offboarding:

  • Oversee the onboarding process for new workers, ensuring they are vetted and
    meet trust and safety criteria.

  • Verify banking information and documentation accuracy

  • Manage the offboarding process for workers who are no longer participating in
    projects.

  • Collaborate with the recruiting and project management teams to ensure
    seamless onboarding and offboarding processes.

• Proactive Monitoring and Reporting:

  • Continuously monitor the worker database for new issues and potential
    violations.

  • Report any trends or recurring issues to the relevant teams for further action.

  • Use GenAI tools to enhance screening and monitoring processes.

• Communication and Collaboration:

  • Communicate effectively with workers, providing clear guidelines and feedback.

  • Collaborate with the recruiting team to address trust and safety concerns
    promptly.

  • Provide regular updates to management on trust and safety issues and
    resolutions.

What you’ll need

• Bachelor’s degree in a relevant field (e.g., Human Resources, Business Administration, or related discipline) or equivalent experience.

• Exceptional attention to detail and the ability to identify potential issues accurately.

• Strong communication skills, both written and verbal.

• Proactive and self-directed, with the ability to work independently and manage multiple tasks.

• Familiarity with GenAI tools and their application in screening and monitoring processes.

• Experience in a recruiting, onboarding, or HR-related role is a plus.

• Ability to make informed decisions regarding disputes and onboarding/offboarding processes.

• Experience working on AI projects in Pareto.

• Willingness to cover shifts at any time when necessary.

Tools/Software to use:

• Zendesk

• Gmail

• Discord

• Coda documentation

More about the role

• Ground floor opportunity to build a funded startup from scratch

• An international and dynamic work environment with flat hierarchies and space for ownership

• Challenging and diverse projects to accelerate your growth day by day

• Competitive salary package

• Paid Time Off