(UP022)Technical Writer - Talent Connection

Explore the Nearsure experience!

🌐 Join our close-knit LATAM remote team: Connect through fun activities like coffee breaks, tech talks, and games with your team-mates and management.

🍃 Say goodbye to micromanagement! We champion autonomy, open communication, and respect for diversity as our core values.

⚖️Your well-being matters: Our People Care team is here from day one to support you with everything from time-off requests to wellness check-ins.

Plus, our Accounts Management team ensures smooth, effective client relationships, so you can focus on what you do best.

Ready to grow with us? 🚀

Here’s what we offer you by joining us!

• Competitive USD salary 💲 – We value your skills and contributions!

• 🌐 100% remote work 🏢 – While you can work from anywhere, you’re always welcome to connect with teammates and grow your network at our coworking spaces across LATAM!

• 💼 Paid time off – Take the time you need according to your country’s regulations, all while receiving your full salary. Rest, recharge, and come back stronger!

• 🎉 National Holidays celebrated 🌴 – Take time off to celebrate important events and traditions with loved ones, fully embracing your culture.

• 😷 Sick leave – Focus on your health without the stress. Take the necessary time to recover and feel better.

• 💸 Refundable Annual Credit – Spend it on the perks you love to enhance your work-life balance!

• 🤝 Team-building activities – Join us for coffee breaks, tech talks, and after-work gatherings to bond with your Nearsure family and feel part of our vibrant community.

• 🥳 Birthday day off 🎂 – Enjoy an extra day off during your birthday week to celebrate in style with friends and family!

About the project:

At Nearsure, we know great talent doesn’t wait for job openings. That’s why we’re building a community of passionate professionals for future opportunities.

These proactive searches align with the profiles our trusted clients seek regularly. Join our "Future Talent" network to be among the first considered when the right opportunity arises.

With over 160 new hires every year, we are constantly expanding our team with passionate and skilled professionals who want to make an impact.

As Technical Writer you will join our expert consulting team focused on a cutting-edge preventative security platform. In this role, you will be instrumental in maintaining and improving all technical documentation related to the platform, ensuring clarity, accuracy, and accessibility for various audiences.

As a resourceful and detail-oriented individual, you will act as an untangler of complex technical information, transforming it into clear, concise, and user-friendly documentation. Your ability to work as a collaborator and maintain a strong customer-focused approach will be vital in facilitating internal knowledge sharing and developing comprehensive Standard Operating Procedures (SOPs) that empower both our team and the client.

How your day-to-day work will look like:

• Documentation Development & Maintenance:
  • Take ownership of the preventative security platform's technical documentation, including architectural diagrams, design specifications, API documentation, configuration guides, and user manuals.
  • Maintain and improve existing documentation to ensure accuracy, completeness, and adherence to established standards and best practices.
  • Develop new documentation as features and functionalities are designed, developed, and deployed, ensuring comprehensive coverage of the platform.
  • Utilize a detail-oriented approach to review, edit, and proofread documentation for grammar, spelling, punctuation, and clarity.
• Knowledge Sharing & SOP Development:
  • Collaborate closely with engineers, architects, business analysts, and security subject matter experts to gather technical information and understand complex concepts.
  • Act as an untangler, taking highly technical and often disparate information and synthesizing it into organized, coherent, and easily digestible content for various audiences.
  • Design and develop comprehensive Standard Operating Procedures (SOPs) for the platform's operation, maintenance, and incident response, ensuring they are clear, actionable, and customer-focused for end-users.
  • Contribute to internal knowledge management initiatives, identifying gaps and proactively creating content to improve team efficiency and understanding.
• Customer-Focused Communication & Accessibility:
  • Adopt a customer-focused mindset, understanding the diverse needs of end-users (developers, operations teams, security analysts, etc.) and tailoring documentation to their specific requirements.
  • Ensure documentation is easily accessible and discoverable, utilizing appropriate tools and platforms (e.g., Confluence, SharePoint, internal wikis).
  • Proactively seek feedback from users to continuously improve documentation quality and usability.
• Research & Continuous Improvement:
  • Demonstrate a curious approach to learning new technologies, security concepts, and documentation tools.
  • Be resourceful in identifying information sources, conducting research, and clarifying technical ambiguities.
  • Stay informed about industry best practices in technical writing and documentation tools, recommending improvements to processes and standards.

This would make you the ideal candidate:

• Proficiency in both written and verbal English is essential for this role, as you will be collaborating with global teams and creating documentation for an international audience.
• Bachelor's degree in Technical Communication, English, Computer Science, Information Technology, or a related field.
• 5+ years of proven experience as a Technical Writer in a fast-paced technology environment, preferably within software development, cybersecurity, or IT infrastructure.
• Demonstrated ability to write clear, concise, and accurate technical documentation for complex software platforms and systems.
• Experience in documenting security concepts, cloud environments (AWS, Azure, GCP), and IT infrastructure is highly preferred.
• Proficiency with documentation tools such as Confluence, SharePoint, Markdown, Git-based documentation platforms, or similar.
• Strong understanding of documentation best practices, information architecture, and content management principles.

What to expect from our Talent Connection process:

• Sign up: Apply to this position and upload your resume.

• Profile review: Our team will review your profile and keep it in our talent database.

• Contact: Our team will contact you to have an interview to get to know you better and to share with you a bit more of what we are looking for.

• Knowing you better: We'd love to discuss your experience in an interview with our recruiters.

• Notification: When a suitable position opens, we’ll contact you to start the selection process, having in mind that this process will be faster because we already had the first screening.

• Transparency: This process is direct and without intermediaries.

🎯 At Nearsure, we’re dedicated to solving complex business challenges through cutting-edge technology and we believe in the power of tailored solutions. Whether you are passionate about transforming businesses with Generative AI, building innovative software products, or implementing comprehensive enterprise platform solutions, we invite you to be part of our dynamic team!

We would love to hear from you if you are eager to make an impact and join a collaborative team that values creativity and expertise.

Let’s work together to shape the future of technology!

🧑‍💻 Apply now!