Commercial Account Manager I

Want to help us help others? We’re hiring!

GoFundMe is the world’s most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes—for themselves and each other. Together, our community has raised more than $40 billion since 2010.

Join us! The GoFundMe Pro team is searching for our next Commercial Account Manager to support our nonprofit clients in achieving success through proactive communication, platform guidance, and foundational relationship management. This entry-level role focuses on delivering value through day-to-day account support, issue tracking, and customer engagement.

The Job

• Assist with onboarding tasks to help customers start using the platform effectively.
• Guide customers through basic platform features to encourage early adoption.
• Monitor account activity to flag potential issues or disengagement.
• Prepare and execute action steps to resolve customer issues.
• Meet customer retention metrics by addressing customer concerns and executing a mutually agreed-upon renewal proposal
• Build rapport with key contacts through check-ins and strategic outreach
• Respond to customer questions with professionalism and empathy.
• Escalate complex concerns or dissatisfaction to your manager as needed.
• Help maintain positive customer sentiment by listening carefully and following through.
• Partner with senior AMs and internal teams (CX, Support, Product) to resolve customer needs and unique situations.
• Collaborate with the scaled CX team to share insights and coordinate engagement efforts.
• Continuously learn about the platform, customer use cases, and fundraising best practices.
• Participate in training and knowledge-sharing sessions to build product and industry expertise.

You

• 2+ years of experience in customer support or success
• Ability to multitask & juggle multiple responsibilities
• Strong communication & interpersonal skills with the ability to navigate challenging conversations
• Great organizational skills & attention to detail
• Solution-oriented mindset with a focus on customer success and satisfaction
• Ability to take action when potential risks or opportunities are identified

Preferred

• Proven track record of receiving positive customer feedback
• Proficiency with common customer success and customer relationship management software, specifically Salesforce
• Objection handling and negotiation skills
• Familiarity with our platform, its features, and the competitive landscape

Why you’ll love it here

• Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year.
• Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere.
• Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together.
• Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits.
• Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being.
• Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow.
• Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups.
• Community Engagement: Make a difference through our volunteering and Gives Back programs.

We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose. Be a part of something bigger with us!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

The expected US salary range for this position is $80,000 - $120,000, which may include potential incentive payments, + equity + benefits. Your recruiter can share more about the specific OTE structure for this position during the hiring process.

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at [email protected].

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required.

Learn more about GoFundMe:

We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘24 annual report.

Our annual “Year in Help” report reflects our community’s impact in advancing our mission of helping people help each other.

For recent company news and announcements, visit our Newsroom.

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