Garner Health
Customer Service Representative
Job Summary
This role involves providing direct support to members via phone, chat, and email, helping them understand and navigate healthcare benefits to access quality and affordable care. The candidate should have at least 2 years of customer service experience, with healthcare knowledge preferred, and demonstrate strong communication, empathy, and attention to detail. The position requires the ability to handle complex conversations and work in a fast-paced, evolving environment, ensuring compliance with privacy and security protocols. It is a fully remote, full-time role with a focus on delivering exceptional member support aligned with Garner's mission to transform healthcare affordability.
Required Skills
Benefits
Job Description
Healthcare quality is declining and soaring costs are crushing American families and businesses. At Garner, we’ve developed a revolutionary approach to evaluating doctor performance and a unique incentive model that's reshaping the healthcare economy to ensure everyone can afford high quality care. By providing organizations relief from surging healthcare costs, we've experienced rapid adoption in the market and have more than doubled our revenue annually over the last 5 years, becoming the fastest growing company in our space. To support our continued growth, we're expanding our team by over 50% each year, seeking exceptional talent to shape our unique, award winning culture (for example, USA Today Top Workplaces 2025) designed to cultivate teamwork, trust, autonomy, exceptional results, and individual growth that creates an inflection point in your career.
About the role:
We are seeking a dedicated Associate to join our member-facing team. In this role, you will serve as the front line of support for our members, acting as a trusted guide in helping them understand and navigate their healthcare benefits. You’ll engage directly with members through phone, chat, and email to help them access the highest-quality care at the lowest possible cost. Your work will be a key part of delivering on Garner’s mission.
This role requires more than just excellent service — we’re looking for someone who can thrive in an evolving environment and is comfortable with complexity. You’ll need to balance professionalism and empathy with strong attention to detail and the ability to interpret nuanced benefit information. As the voice of Garner, you’ll play a vital role in creating a supportive and empowering experience for each member you connect with.
We are currently looking for candidates who can work Monday through Friday, 10:00 AM to 7:00 PM Pacific Time.
This is a US-based fully remote position.
What you will do:
- Deliver exceptional member support via phone, chat, and email
- Educate members on their healthcare benefits, including how to maximize their Garner benefit
- Help steer members to find the best care available to them
- Handle complex and sensitive conversations with professionalism, empathy, and patience
- Deescalate members who are experiencing friction with their benefit
- Work with other departments to address cross-departmental issues
- Identify and escalate feedback from member interactions to internal teams
- Stay up to date on evolving procedures
- Protect member privacy and maintain compliance with HIPAA and data security protocols
What you will bring to the team:
- Minimum 2 years of call center/customer service experience
- Healthcare experience preferred
- Clear and confident verbal and written communication skills
- Meticulous attention to detail
- A proactive and curious problem-solving mindset
- An openness to feedback and a commitment to doing better every day
- Technical proficiency with customer service platforms, such as Zendesk
- A desire to work in a rapidly evolving startup environment and can adapt quickly to change
- Passion for Garner's mission to transform the healthcare economy
Application Process
Here’s what you can expect in this process:
- Apply - you are here!
- Intro Call (15 minutes)
- Role-Based Case Study (45 minutes)
- Culture Interview (30 minutes)
- Job Offer
Compensation Transparency:
The base compensation for this position is: $22/hr. This position will also include a $0.50 additional hourly bump for English/Spanish bilingual candidates. Individual compensation for this role will depend on a variety of factors including qualifications, skills and applicable laws. In addition to base compensation, this role is eligible to participate in our equity incentive and competitive benefits plans.
Fraud and Security Notice:
Please be aware of recent job scam attempts. Our recruiters use getgarner.com email domain exclusively. If you have been contacted by someone claiming to be a Garner recruiter or a hiring manager from a different domain about a potential job, please report it to law enforcement here and to [email protected].
Equal Employment Opportunity:
Garner Health is proud to be an Equal Employment Opportunity employer and values diversity in the workplace. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.Garner Health is committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, you may contact us at [email protected].
Garner Health
Garner Health is the best way to reduce costs, improve employee engagement, and incorporate value-based care into your benefits program.
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