CGS Inc
Customer Service Representative French
Job Summary
This role involves scheduling service calls for field technicians, creating and routing service tickets, and acting as a liaison between clients and technicians. The candidate should have dispatch or call center experience, strong communication skills, and proficiency with computers. The position requires the ability to prioritize multiple projects, adapt to organizational changes, and communicate effectively both verbally and in writing. Bilingual ability in French is also a preferred qualification.
Required Skills
Job Description
- Schedule service calls to field service technicians throughout the US based upon priority level and location in a timely fashion.
- Create service tickets and route them to various service agencies
- Act as liaison between clients and field technicians
- Respond service order requests via phone and email
- Fulfillment of any additional requirement set forth by Senior Management and deemed necessary within the scope of the job function
- Provide excellent customer service to both internal and external customers, whether via direct contact, over the phone, or online services.
- Dispatch and/or Call Center experience, preferred
- Must be able to communicate clearly and professionally, both verbally and in writing
- Must have working knowledge of computers
- Must be able to prioritize and communicate priorities effectively
- Ability to handle multiple projects simultaneously and autonomously
- Must be flexible to adjust to changes within the Company, either of procedural or organizational nature
- Proficient in French
CGS Inc
A global provider of business applications, enterprise learning, and outsourcing services, catering to various industries with tech-driven solutions.
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