Parallel
Customer Success Manager
Job Summary
The Customer Success Manager role involves managing the full customer lifecycle, including onboarding, relationship building, and renewals, primarily serving school districts. Candidates need experience in customer success within the education sector, strong communication skills, and the ability to collaborate across teams. The position emphasizes relationship management, customer satisfaction, and product knowledge to ensure clients maximize the value of services. This role offers opportunities to make an impact in a mission-driven, growth-oriented startup with a focus on diversity and inclusion.
Required Skills
Benefits
Job Description
Customer Success Manager - Central/Eastern Timezones
Role Type: Full-Time
Location: Fully remote with a preference for Central/Eastern timezone-based
Salary Bands: $80,000 - $85,000 Base + Commissions
About this role:
Parallel is seeking a stellar Customer Success Manager to join our team! In this role, you’ll act as a full-life-cycle owner responsible for customer engagement, renewals, revenue, and satisfaction in schools (charter, private, and public elementary/primary school districts) on the East Coast. You’ll own the entire customer life cycle from onboarding through renewal.
As the Customer Success Manager, you will serve as a trusted advisor guiding our customers to a successful start of Parallel services and ensure these partners maximize the value they get from Parallel and continue to grow with us.
This is a great opportunity for someone who wants to:
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Make an impact: you are motivated by a mission-driven culture
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Join a fast-growing startup: you love to solve ambiguous problems that don’t have a clear solution
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Work somewhere flexible, supportive, and collaborative
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Work somewhere with unparalleled opportunities for growth
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Join a female-led and DEI-focused organization
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Work somewhere that is team-oriented and where people are equipped to succeed
What you’ll do:
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Be the primary point of contact for our district customers to ensure they achieve their desired outcomes and see the full value of a partnership with Parallel.
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Establish long-term relationships with customers that will drive revenue generation and retention
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Become knowledgeable about all of Parallel’s products and services, and the personas of our customers, and be able to speak fluently about the value of our products and services
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Provide consistent outreach to customers with a particular focus on customer satisfaction, usage of services, and alignment with expected outcomes
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Lead and manage the full customer life cycle including customer onboarding
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Establish relationships with key stakeholders to drive adoption and retention of Parallel’s services.
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Responsible for data updates and accuracy on various platforms
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Identify and pursue additional and new areas of service needs
- Collaborate cross-functionally with Clinical Managers, Sales, Support, and all Parallel departments to resolve customer issues and provide top-notch support.
What you need:
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Bachelor’s Degree or equivalent experience in the Education industry is required
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2+ Years of prior experience in customer success in the education space. SpEd experience is a plus
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Proven track record in B2B carrying and exceeding quotas
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Experience developing relationships and building partnerships at various levels within a district
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Excellent verbal and written communication skills
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To be a strong and empathetic communicator over the phone and email
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Strong attention to detail and project management skills
- Hunger to learn, grow, and succeed within a fast-paced start-up environment
Familiarity with Salesforce is advantageous - Minimal travel required.
- Bonus points if you have prior experience partnering with schools and school districts
👋 About Us
Parallel is the first tech-forward provider of care for learning and thinking differences across the United States. We believe learning differences are parallel ways of thinking that should be celebrated! Our mission is to provide students with the resources and encouragement to succeed in the classroom and beyond. To us, this means helping them build confidence in their unique strengths and create strategies to work around their challenges.
Parallel simplifies the process of getting support for learning differences by consolidating providers and resources on a single platform. We connect students with qualified professionals while significantly reducing waiting times, costs, and confusion. We provide a variety of services, including:
- Psychological Assessment & Therapy
- Counseling
- Speech-Language Therapy
- Special Education
- And more!
Want to know what it's like working here? Check out our Glassdoor reviews!
Our commitment to diversity, equity, and inclusion
At Parallel, we believe in celebrating differences. This belief extends from schools into our workplace and through the ways we work together toward our mission. We are committed to fostering a diverse, accessible environment that represents many different cultures, backgrounds, viewpoints, and abilities by championing diversity, equity and inclusion.
This is why we are committed to having and fostering a diverse workforce, including those from historically marginalized groups, and are committed to a work environment where employees’ strengths are championed, differences are celebrated, and no one is discriminated against based on age, race, ancestry, religion, sex, gender identity and expression, sexual orientation, pregnancy, marital status, physical or mental disability, military or veteran status, national origin, or any other characteristic.
We are a proud equal opportunity employer, and we are committed to building a diverse, equitable, and inclusive organization in order to build the foundation for different learners and thinkers to thrive.
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Parallel
Expand your school's special education capabilities with Parallel Learning. Discover our online services and assessments, delivered by industry-leading experts. No monthly minimums, and immediate availability for all needs.
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