Datavant
Customer Success Manager
Job Summary
This role involves owning and managing a portfolio of customer accounts in the healthcare technology sector, with a focus on driving value realization, product adoption, and customer satisfaction. The ideal candidate has at least 7 years of experience in healthcare technology and customer-facing roles, with strong relationship-building and communication skills. The position requires strategic thinking, stakeholder engagement, and collaboration across teams to support health data solutions. The role emphasizes delivering customer success outcomes and fostering a customer-centric company culture.
Required Skills
Benefits
Job Description
Datavant is a data platform company and the world’s leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format.
Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world’s leading life sciences companies, government agencies, and those who deliver and pay for care.
By joining Datavant today, you’re stepping onto a high-performing, values-driven team. Together, we’re rising to the challenge of tackling some of healthcare’s most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.
We are looking for an experienced Customer Success pro who thrives in an entrepreneurial environment. Given our SaaS business model and our focus on a “land and expand” strategy, Customer Success is absolutely vital to our long-term profitability. We will not be successful unless our customers are receiving massive value from our solutions. As such, we need an experienced account and/or relationship management individual who can drive success for our customers.
This role includes responsibilities for Customer Success outcomes (e.g., value realization, customer satisfaction, renewals, etc.) and activities (e.g., delivery, adoption, advocacy, retention, etc.).
You Will:
- Own account management and value management for a dedicated account portfolio of up to 35 accounts, with a special focus on end-to-end accelerating value within your portfolio.
- Lead with curiosity and dive deep into learning and understanding the goals and strategies of our customers and how our solutions and products support those goals
- Excel in advanced account management and decision-making, balancing thoughtful analysis with speed to execution, appropriately prioritizing, and knowing when and how to escalate complex edge cases effectively
- Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores
- Thrive in a fast-paced, continuous improvement environment, embracing gray areas and ambiguity, while seeking to drive clarity and scalability for your customers and the business
- Work effectively with your cross-functional partners - surfacing insights that influence product and sales strategies across account teams for your portfolio accounts.
- Take a self-service-first approach to problem solving and navigating questions internally and externally
- Be a proven communicator and presenter with a commitment to maintaining good internal and external relationships through passion, empathy, and hard work
- Help create a company-wide culture of customer-centricity
What You Bring To The Table:
- 7+ years experience in healthcare technology and customer facing roles (required)
- Proven ability to build deep, trust-based relationships with senior stakeholders
- Skilled at expanding relationships beyond direct contacts through rapport-building
- Demonstrated ownership of complex, high-value customer accounts
- Strategic thinker who connects cross-customer trends to shape value propositions.
- Effective and empathetic internal and external communication
- Previous experiencing working in one or more of the following areas (strongly desired):
- Experience working within RWD health analytic companies, CROs, or systems integrators in the healthcare sector
- Application of RWD and RWE in the pharmaceutical and life sciences space
- Understanding of drug development and/or clinical trials
#LI-BC1
We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services.
The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job. This role is eligible for additional variable compensation.
To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.
This job is not eligible for employment sponsorship.
Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here. Know Your Rights, explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.
At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren’t even able to see whether you’ve responded.) Responding is entirely optional and will not affect your application or hiring process in any way.
Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please contact us at [email protected]. We will review your request for reasonable accommodation on a case-by-case basis.
For more information about how we collect and use your data, please review our Privacy Policy.
Datavant
Join Datavant’s network of networks, including 300+ real-world data partners, more than 70,000 hospitals and clinics, and 70% of the top 100 largest health systems.
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