Data Migration & Implementation Specialist.

About Offshore Launch:

Offshore Launch is a staffing agency that specializes in helping small business owners scale their operations with the top 1% of global remote talent. We are a people-centered agency with a passion for leaving every person and business in a better position than we found them.

Why Join Offshore Launch?

• Impact the growth and success of small and medium-sized businesses.
• Work in a people-first, remote environment that values growth and ongoing development.
• Access comprehensive benefits that include HMO, PTO, professional development, and an overall emphasis on teamwork and collaboration.
• Contribute to a culture that values partnership, service, and excellence.

Your Role:

As an employee of Offshore Launch, you are being hired for a unique role within a target Client’s company. We value long-term partnerships, and seek to recruit talent that will serve an individual Client’s business for multiple years.

You will work full-time with the Client company. However, the Agency provides ongoing support to ensure your continued success. As such, we create space for ongoing check-ins, feedback and development through:

• Membership in the Offshore Launch Slack workspace
• Bi-weekly All Team meetings
• Monthly reviews

Your job is to help the Client succeed.

Our job is to help you succeed.

About the Role

We’re expanding our Customer Success team to improve onboarding speed and long-term retention by hiring a detail-oriented Data Migration & Implementation Specialist.

In this role, you’ll be responsible for manually transferring and formatting customer data from spreadsheets or legacy systems (typically QuickBooks) into the Knowify platform. Your work will directly improve time-to-value for new clients and reduce churn caused by incomplete onboarding and missing historical data.

You’ll work closely with internal Customer Success Managers (CSMs), who will handle all external communication. Your job is to own the behind-the-scenes implementation steps that accelerate client satisfaction and long-term adoption.

Responsibilities

• Accurately input historical customer data (projects, invoices, expenses) into the Knowify platform based on spreadsheets provided by clients.
  
  
• Identify, interpret, and reformat source data for compatibility with Knowify’s structure.
  
  
• Follow internal documentation and SOPs to maintain consistency across all migrations.
  
  
• Collaborate with Customer Success Managers to clarify project needs and ensure timely handoffs.
  
  
• Proactively communicate bottlenecks, missing information, or data inconsistencies.
  
  
• Maintain an extremely high standard of accuracy in all entries.
  
  
• Contribute to the improvement of internal migration tools, SOPs, and best practices over time.
  
  

Qualifications

Must-Have:

• Proven experience in data entry and data migration projects, ideally for SaaS platforms, ERP tools, or accounting software.
  
  
• Exceptional attention to detail and consistency in handling large volumes of data.
  
  
• Ability to interpret and reformat data from various sources (e.g., spreadsheets, legacy exports) into structured formats.
  
  
• Excellent English communication skills (written and verbal) for collaborating with internal teams.
  
  
• Self-directed, highly reliable, and comfortable owning deliverables independently.
  
  

Nice-to-Have:

• Experience migrating data into tools like QuickBooks, Xero, or construction/contractor-specific software.
  
  
• Familiarity with accounting structures (projects, invoices, expenses) or construction industry operations.
  
  
• Prior involvement in onboarding, implementation, or customer success teams at SaaS companies.

Compensation & Benefits:

• $800 - $1200 with $500 bonus at 90 days
• 13th month pay
• HMO coverage (including dependents)
• Paid holidays and leave
• Annual continuing education budget