Program Manager, Owl Gatherings

See yourself at Twilio

Join the team as Twilio’s next Program Manager, Owl Gatherings

About the job

With a global workforce of 5,000+ employees, in-person gatherings are essential to Twilio’s remote-first culture. We’re searching for a Program Manager who thrives at both the strategic and operational levels—someone who can architect a bold vision for how in-person connections drive our company forward, and then deliver on that vision through meticulous program management. This role will report to the Senior Director, People Planning & Spaces.

Responsibilities

In this role, you’ll:

• Define Our Vision: Assess the current state of in-person gatherings across the company: gather and analyze data, identify pain points, understand our existing tools and vendor landscape, and uncover opportunities to better connect teams and build culture.
• Build the Strategy & Roadmap: Develop an ambitious yet achievable future state for in-person gatherings, aligned with company goals and scalable across our global organization. Create a clear, data-driven roadmap to get us there, making thoughtful recommendations that incorporate our current platforms and vendor partnerships (e.g., Reed & Mackay, Navan, Gable).
• Operationalize & Execute: Roll up your sleeves to execute on your roadmap—ensuring seamless implementation from high-level program design to relevant, hands-on tasks—always factoring in how to best utilize existing tools, resources, and vendor partnerships.
• Measure & Iterate: Establish and report on KPIs, including employee/team engagement and spend, leveraging both existing and new metrics that you help define. Use this data, along with input from our partners and systems, to continuously improve the program. Establish systems to track who is gathering, how often, and for what purpose, ensuring visibility into trends and outcomes.
• Partner Cross-Functionally: Serve as a key member of the “open work” committee, driving alignment with colleagues from procurement, corporate security, real estate, legal, and more, ensuring that updates or changes to the program align with cross-functional priorities—including tool and vendor usage.
• Provide Executive Updates: Present program strategy, progress, and results to senior leaders; influence and secure alignment and buy-in at the executive, director, and manager levels.
• Manage Program Resources & Communications: Own all resources related to the in-person gatherings program. This includes auditing, updating, and maintaining internal intranet pages (Switchboard), crafting and executing communications campaigns for program updates, and ensuring employees have up-to-date, accessible information and tools for participating in gatherings.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• Strategy & Execution: Proven ability to define compelling strategic visions, translate them into actionable plans, and execute those plans end-to-end.
• Experience: 12+ years of professional experience, with at least 5 years in program or project management roles.
• Remote Environment: Prior experience in a remote-first/distributed company
• Cross-Functional Teamwork: Proven ability to build relationships and drive alignment across diverse, cross-functional teams and committees.
• Executive Presence: Exceptional executive communication and presentation skills; comfortable influencing and aligning with leaders at all levels.
• Analytical Mindset: Able to collect, interpret, and present data, using insights to make decisions and drive continuous improvement.

Desired:

• Experience in technology industry
• Experience in a high-growth environment
• Experience planning corporate events, team offsites, etc. strongly preferred
• Experience with platforms like ServiceNow, Gable, Reed & Mackay, Navan, or similar tools is helpful.

Location

This role will be remote and based in Canada

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

The estimated pay ranges for this role are as follows:

• Based in British Columbia CAD 129,800.00 - CAD 162,300.00

This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Applications for this role are intended to be accepted until 8/15/25, but may change based on business needs.