Wiz, Inc.
Regional Director, Customer Success - AMER West
Job Summary
The Regional Director of Customer Success at Wiz leads teams of Technical Account Managers and Customer Experience Managers in the West region, focusing on ensuring rapid deployment, high product adoption, and delivering measurable outcomes for cloud security customers. The role involves coaching and mentoring team members, managing customer relationships, and advocating for the customer experience. Candidates should have extensive leadership experience in cybersecurity or cloud computing and possess strong technical and strategic skills. The position emphasizes collaboration, customer advocacy, and staying informed on industry trends to drive success across the organization.
Required Skills
Benefits
Job Description
Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. As the fastest-growing startup ever, Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent.
Our Wizards from over 13 countries work together to protect the infrastructure of our hundreds of customers, including over 45% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re the leading player in a massive and growing market, but it’s still early enough for you to make a significant impact. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our record growth. Come join our team and help us create secure cloud environments that allow the best companies to move faster.
As the Regional Director of Customer Success, AMER West at Wiz, you will report to the Senior Director of Customer Success for Americas. You will lead multiple teams of Technical Account Managers (TAMs), both in an assigned and monetised capacity as well as a Scaled TAM team. You will also lead a regional team of Customer Experience Managers (CEMs) who are reserved for our largest and most strategic customers. CEMs provide a vital strategic overlay in our most complex customers. All roles and customers will be aligned to the West region.
The mission of the team is to secure our customers’ cloud environments and help them realize the value of their investment in Wiz. We achieve this by ensuring fast and complete deployment, full adoption of all purchased items, and delivering against pre-agreed and tracked outcomes.
TAMs and CEMs lead the customer journey and are passionate advocates of the power of Wiz and the visibility and control we provide across the entire multi-cloud ecosystem. They are relentless in eliminating cloud risk through the democratization of security, ensuring all relevant teams are integrated and collaborative via the Platform.
WHAT YOU’LL DO:
- Lead teams of TAMs and CEMs, aligned to all customers in the region, and provide coaching, mentoring, and inspiration to your management layer and the wider team
- Act as the voice of the customer in your region, celebrating success and raising risk early and often
- Be an integral part of the region’s Extended Leadership Team, collaborating and contributing with cross-functional leaders on all matters related to the success of the region
- Be both accountable and responsible for a set of metrics and KPIs such as deployment time, product adoption, health score, and customer security risk. Relentless strive to surpass targets
- Continually push for more adoption of Wiz through the full adoption of the Platform and driving democratization of security
- Work with your Customer Success global peers to create and execute a global strategy of excellence
- Serve as a point of escalation in any critical situation related to your customer base
- Be technically astute and highly capable with the Wiz Platform, Cloud Computing, Cyber Security, and the broader IT ecosystem, such that you can guide and advise your teams and your customers as needed
- Advise customers on cloud security best practices and help secure their deployments by being proactive throughout their journey with Wiz
- Be proactive with our Partners and our Channel team to ensure successful customer outcomes
- Be a passionate advocate for our post-sales customer experience and be on hand to articulate to prospects the value of our Support packages
- Keep up to date with Cloud and Cyber Security trends, as well as our product roadmap, enabling you and your teams to anticipate future customer needs
WHAT YOU’LL BRING:
- 10+ years of leadership experience, running blended teams in the cybersecurity, containers, and/or cloud computing markets
- Knowledge of cloud computing and ideally, hands-on experience with building and operating cloud infrastructure
- A highly consultative and strategic mindset, setting audacious goals, and innovating to achieve them
- Proven track record of working with customers at CxO, VP, and Director level in a Customer Success, TAM, and/or Professional Services role, including managing customer escalations and balancing customer expectations with design and business requirements
- Excellent written and verbal communication skills
- Strong organizational and time management skills
- Thorough understanding of cloud platform features, capabilities, and best practices for securing and building on the cloud
- Ability to thrive in ambiguity and be a self-starter, self-directed, and independent thinker
- Ability to multitask and work in a fast-paced environment
Benefits
Wiz offers a competitive package of benefits and programs to support you and your family. Below provides a description of our current benefits for employees in the US. Specific benefits may vary by location.
Health & Welfare Benefits
- Medical, dental and vision insurance
- Home Office Setup reimbursement
- Flexible Spending Accounts
- Monthly Connectivity reimbursement
- Employee Assistance Program (EAP)
Financial Benefits
- Short- and Long-term Disability Insurance
- Life & Accident Insurance
- 401(k) Retirement Savings Plan (with employer match)
Time Off
- Flexible paid time off + 11 paid holidays
- Paid leave programs, including parental, pregnancy health, medical and bereavement leave
Compensation
Starting compensation will be determined based on various factors, including but not limited to, the candidate's job-related experience, skills and geographic location. Your Talent Partner can share more about the specific salary range during the hiring process.
This role is eligible to participate in Wiz’s equity plan and may also include incentive compensation.
The annual base salary range for this full-time position is listed below.
Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
By submitting your application, you acknowledge that Wiz will process your personal data in accordance with Wiz's Privacy Policy.
Wiz, Inc.
Wiz is the unified cloud security platform with prevention and response capabilities, enabling security and development teams to build faster and more securely.
See more jobsSafe Remote Job Search Tips
Verify Employer Thoroughly
Research the company's identity thoroughly before applying. Check for a professional website with contacts, active social media, and LinkedIn profiles. Verify details across platforms and look for reviews on Glassdoor or Trustpilot to confirm legitimacy.
Never Pay to Get a Job
Legitimate employers never require payment for applications, training, background checks, or equipment. Always reject upfront payment requests or demands for bank details, even if they claim it's for purchasing necessary work gear on your behalf.
Safeguard Your Personal Information
Protect sensitive data like SSN, bank details, or ID copies. Share this only after accepting a formal, written job offer. Ensure it's submitted via a secure company system or portal, never through insecure channels like standard email attachments.
Scrutinize Communication & Interviews
Watch for communication red flags: poor grammar, generic emails (@gmail), vague details, or undue pressure. Be highly suspicious of interviews held only via text or chat apps; legitimate companies typically use video or phone calls.
Beware of Unrealistic Offers
If an offer's salary or benefits seem unrealistically high for the work involved, be cautious. Research standard pay for similar roles. Offers that appear 'too good to be true' are often scams designed to lure you into providing information or payment.
Insist on a Formal Contract
Always secure and review a formal, written job offer or employment contract before starting work or sharing final personal details. Ensure it clearly defines your role, compensation, key terms, and conditions to avoid misunderstandings or scams.