OKX
Senior VIP Relationship Manager, NEA
Job Summary
The role involves developing and executing VIP growth strategies, analyzing market and VIP behavior to identify opportunities, and leading initiatives for VIP acquisition and retention. Collaboration across departments such as marketing, product, SEO, LCD, and customer service is essential to ensure cohesive growth efforts. The ideal candidate has a minimum of six years of experience in growth roles within NEA, with proven success in strategy development and data-driven decision making. The position offers a competitive total package along with professional development and team-building benefits.
Required Skills
Benefits
Job Description
What You'll Be Doing
- Strategic VIP Growth Planning: Develop and implement VIP growth strategies aligned with team objectives. Analyze local market ecosystems, competition, and VIP behavior to identify growth opportunities.
- VIP Acquisition and Retention: Lead efforts to acquire new VIPs and retain existing ones through targeted campaigns and initiatives. Optimize VIP onboarding processes to enhance experience and drive loyalty.
- Service Optimization: Utilize data-driven insights to measure performance, identify bottlenecks, and optimize growth strategies. Implement A/B testing and iterative improvements to enhance conversion rates and user engagement.
- Cross-Functional Collaboration: Collaborate with various departments like global marketing, product, SEO, LCD, and CS to align growth initiatives with business objectives. Ensure seamless communication and coordination across teams to achieve cohesive growth strategies.
- Minimally 6 years of experience in a growth-focused role within NEA.
- Proven track record of devising successful VIPs growth strategies and achieving targets.
- Proficient in data analysis and using analytics tools to drive decision-making.
- Strong leadership, communication, and project management skills.
- Competitive total compensation package
- L&D programs and Education subsidy for employees' growth and development
- Various team building programs and company events
- More that we love to tell you along the process!
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