Director, Supply Operations

Director, Supply Operations
Remote - USA

Join Our Journey at Engine

At Engine, we’re revolutionizing work travel. Our modern travel platform isn’t just about booking trips; it’s about transforming how businesses and their teams experience travel. From seamless booking options with top airlines, hotels, and car rental providers to single-invoice billing and flexible trip modifications, we make travel not only easier to manage but also enjoyable. Backed by powerhouse investors like Telescope Partners, Blackstone, Elefund, and Permira, we’re growing fast—and we want you to be part of it.

Your Mission

As Director of Supply Operations, you will lead the hands-on execution, scaling, and optimization of Engine’s lodging and air supply operations. Your scope spans Availability, Rates, Inventory (ARI), production support, air supply fulfillment, and last-mile partner integrations—functions critical to content quality, booking reliability, and customer satisfaction.

This is a deeply operational leadership role. We’re looking for a builder with the process discipline to scale proven motions, the agility to solve complex challenges in real time, and the ability to dive deep into industry nuances—or quickly get up to speed if new to the sector. You will guide a multidisciplinary team across ARI, air operations, and last-mile enablement, serving as the connective tissue between suppliers, technology, and customer-facing teams. Your mission: deliver seamless, scalable supply operations that power Engine’s growth today, while growing and structuring the team to meet the demands of tomorrow.

Key Responsibilities

Lodging Connectivity & ARI

• Partner with the rest of Supply leadership to align on priorities and translate strategic direction into clear, actionable operational plans for lodging supply.
• Lead day-to-day execution across API and GDS integrations, channel manager connections, ARI management, content performance, and partner support.
• Manage and scale the ARI team focused on rate mapping, content health, onboarding, monitoring, and issue resolution.
• Own inventory quality, booking reliability, and partner implementation timelines.
• Identify and operationalize scalable solutions to improve high-quality, high-coverage lodging supply.
  
  

Air Supply Operations

• Oversee daily air fulfillment operations, including GDS configuration, fare/rule loading, ticketing, and workflow optimization.
• Ensure ARC compliance and oversee issuance, refunds, exchanges, and debit memo resolution.
• Operationalize new airline partnerships, translating commercial terms into repeatable processes.
• Support the NDC and air connectivity roadmap with Product, Engineering, and Supply.
• Coordinate with internal and BPO air teams to deliver consistent, high-quality service.

Last-Mile Enablement & Partner Tech Integrations

• Lead initiatives to resolve and prevent booking and post-booking failures tied to supply operations (e.g., PMS integrations, payment success, property configurations, channel manager settings).
• Collaborate with Technology, Support, and Product teams to reduce downstream customer issues.
• Define and optimize workflows between suppliers, platforms, and servicing teams.

Operational Excellence & Scaling

• Build, lead, and mentor high-performing supply operations teams across functions and geographies.
• Design scalable, automated processes to enable rapid partner onboarding and proactive issue detection.
• Establish and monitor KPIs for lodging and air content performance, fulfillment success, and customer satisfaction.
• Partner cross-functionally with Supply, Product, Revenue, Engineering, and Support to ensure operational readiness for all supply channels.
• Grow and structure the Supply Operations team over time to meet increasing transaction volumes, adding leadership layers and specialized sub-teams as needed to support global expansion.
• Develop the operational infrastructure needed to support global growth and increased transaction volumes.

What You’ll Bring to Engine

• Leadership Experience: 8+ years in operations leadership, ideally in travel supply or a related complex, high-volume industry.
• Operational Mastery: Proven ability to design, implement, and scale operational processes that deliver measurable improvements in reliability, quality, and speed.
• Industry Acumen: Specific experience in lodging ARI, GDS workflows, channel managers, NDC standards, PMS integrations, and other travel supply technologies is a plus—but not required. If you don’t have direct industry experience, the ability to rapidly learn and apply travel-specific nuances will be critical to success.
• Execution Discipline: Ability to take well-defined motions and scale them with rigor, consistency, and high performance across distributed teams.
• Problem-Solving Agility: Comfort diving into complex, ambiguous operational challenges and building structured, sustainable solutions.
• Cross-Functional Influence: Experience partnering with Product, Engineering, and commercial teams to bridge business strategy with operational execution.

Data-Driven Mindset: Proficiency in operational metrics and performance analysis to inform decisions and optimize outcomes.

Evergreen Status:

Applications for this role will be accepted through 12/07/2025 or until the role is filled. We encourage you to apply early, as we may begin reviewing applications before the deadline.